Talisma uses the vertical solutions approach to meet the diversified needs of various industries. We understand that the requirements of businesses in different domains vary from one another. Our tailored solutions help organizations address their most pressing business challenges and deliver the right products and services to their customers. This allows organizations like yours to work with a CRM solution that understands your business and process flows.
Our business specific solutions can cater to whoever your customer might be – Clients, Constituents, Patients, Partners, Citizens, Shareholders, Employees, Associates, etc.
Please scroll over the verticals displayed below to know more about the various industries we cater to.
Government
Talisma Citizen Relationship Management (CRM) improves government relationship with its citizens by placing the citizen at the heart of the organization’s processes, activities and culture. Talisma enables Citizen facing Government Agencies to implement Public facing mechanisms that provide the right information, to the right people – at the right time – in the right manner.
Talisma's vertical solution for Government is designed to help Government Agencies and Departments comply with a variety of regulatory requirements and provide better citizen satisfaction. CRM is a pervasive requirement throughout the Government, be it state government or central government. Integrated citizen intelligence is targeted towards—improving the issue resolution process by capturing and analyzing important data pertaining to complaints, or even public dissemination of key information.
BFSI (Banking, Financial Services, and Insurance)
With the commoditization of products in the BFSI industry evidencing itself on a daily basis, organizations are making strategic decisions on how to differentiate themselves in an ever competitive market. Many are focusing on bold enhancements to their contact center operations as a primary differentiator. Organizations with a strong customer focus are constantly asking how they can simplify the way they do business while at the same time continually striving to improve the customer experience.
Talisma Customer Relationship
Management solution powers customer service, sales, and marketing operations at the largest financial institutions in the world. Customer expectations for sophisticated technology are rapidly evolving, and to stay ahead of the competition, leading organizations are leveraging Talisma solutions to meet and exceed customer expectations.
Online Retail
With over 1.6 billion Internet users worldwide in 2009, online retail has seen unprecedented growth over the last decade. Most retailers have taken advantage of this lucrative arena and have created a presence on the Internet, targeting the immense buying power of worldwide online shoppers. However, in this expanding, commoditized online marketplace, retailers must ensure differentiation to keep Internet users from abandoning their website and drifting to a competitor.
With Talisma Solutions for Online Retail, online retailers can increase customer satisfaction and drive sales by assisting customers and engaging high-value prospects at the point of need.
Manufacturing
With a CRM solution, rapid growth is achieved especially in an industry where software expertise is not the focus of the business.
As much as a Manufacturing firm depends on tools and machinery that much more is the dependency on CRM software to maximize sales and profits, and provide service to the customer base. A CRM deployment and its web capabilities play a key role in bringing dealers closer to the manufacturing firms. In fact some experts say this focus has helped the Manufacturing industry grow by more than 6 percent in the past two years. Talisma Multi-Channel CRM solution caters to a large customer database and helps improve this dealer-firm and firm-customer relationships significantly.
Recruitment and Staffing
Customer Relationship Management for recruitment and staffing is increasingly in demand by HR Managers, and is often termed as ERM – Employee Resources Management. Talisma CRM for the recruitment and staffing industry provides a 360 degree view of a business’ employees. Its end-to-end Services module includes multi-channels such as email, phone, chat, SMS, etc. The online portal is an exclusive web interface for employees to interact with the staff on queries relating to payment, HR policies, etc., and is also the perfect means of providing feedback on the organization. This and much more is what constitutes Talisma’s verticalized solution offering for this industry.
Travel and Leisure
Customers prefer to book their flights, hotels, holidays, or even request for information in a variety of ways. Many use the Internet exclusively, while others prefer to phone, email, or use a combination of communication channels. Talisma CRM suite helps numerous online and more traditional companies provide a superior level of customer service that result in loyal customers, increased bookings, and higher revenues.
Leading Travel and Leisure organizations rely on Talisma CRM’s robust solution package to manage customer relationships, acquire new customers, retain existing customers, ensure targeted communications, and build customer relationships; while delivering world-class customer service with personalized marketing communication capabilities.
Telecom and Media
Telecom is an industry where innovations are plenty to come by. This makes it all the more important in today’s competitive environment for Telecom Giants to invest in CRM solutions that reach out to a large customer base. Talisma Revenue Assurance CRM solution for this vertical focuses on providing integration hookpoints with technologies such as IVRs, real-time bill enquiry, screen pop-ups, etc. By clubbing customer intelligence with technology, our solution is the right way to win and retain customers.
Higher Education
Talisma Student Relationship Management solutions help institutions deliver extraordinary service to students and build personalized, life-long relationships.
Designed specifically for higher education institutions, the result is enrollment of higher caliber prospects, retention of more students, and the benefit of stronger relationships with current and future alumni, at a reduced cost. Talisma Multi-channel CRM for Higher Education is highly configurable and rapidly deployable on-premise or hosted as a service, enabling Talisma customers to achieve a measurable return on investment (ROI) in a very short period-of-time.